FAQs

Sure we do, it's just unlikely that we'd have a free slot at the time you walk in... we do however encourage joining the waitlist for your preferred dates (even on the same day) as things can change.

YES. We run a waitlist for this very reason as changes occur daily. We may get cancellations or an additional technician may be scheduled in at a later date. We’d recommend adding yourself to the waitlist. Please note: availability is not guaranteed and often occurs at short notice.

Our schedule opens on the first day of the month for the month ahead. So on January 1st, you'll be able to book appointments for February.

Since removal appointments factor in time for you to sit and soak your product off, we'd appreciate a heads up to make sure a tech is available at the time of your appointment.

Book the treatment that takes longer just in case. But if you know what you’re having closer to the time, please do let us know so that you haven’t reserved a 1hr slot for a 30min treatment.

Please contact us to make sure we have the right treatments booked in.

If we have two technicians available at the same time, sure. Availability for double appointments are more likely when booked in advance.

Of course! This is however subject to availability. We'd advise getting your head count and treatment choices in order so that we can do our best to arrange it for you.

It's likely that we're already aware and working on moving it closer. We keep an eye on cancellations in order to make your appointments follow one after the other (this is not however, guaranteed). If the treatment times are staggered, please make sure you pay close attention to the times stated in each confirmation email and arrive at the earlier time.

While you can select a specific technician, we may switch on occasion in order to help the salon catch up on timing. If you'd prefer to stick with a specific tech, please state so in the booking notes.

Of course. You can pay towards a pre-booked treatment but since the total can change on the day (due to add-ons), gift cards tend to work better.

To cancel or reschedule, please contact us at least 24 hours in advance. Cancellations (including reschedules) within 24 hours will incur a 50% fee of the booked treatment(s). Please note that if you do not show up to your appointment, there will be a full charge for all booked treatment(s). Read the full policy here.