Question 1

Do you take walk-ins?

Accepted Answer

Sure we do, it's just unlikely that we'd have a free slot at the time you walk in... we do however encourage joining the waitlist for your preferred dates (even on the same day) as things can change.

Question 2

The calendar shows no availability on the day/time that I want - could this change?

Accepted Answer

YES. We run a waitlist for this very reason as changes occur daily. We may get cancellations or an additional technician may be scheduled in at a later date. We’d recommend adding yourself to the waitlist. Please note: availability is not guaranteed and often occurs at short notice.

Question 3

How far in advance can I book in?

Accepted Answer

Our schedule opens on the first day of the month for the month ahead. So on January 1st, you'll be able to book appointments for February.

Question 4

If I book in for a treatment that includes ‘Removals’ but no longer have anything to remove, is that okay?

Accepted Answer

Since removal appointments factor in time for you to sit and soak your product off, we'd appreciate a heads up to make sure a tech is available at the time of your appointment.

Question 5

I’ve studied the services page, but still can't decide. What should I do?

Accepted Answer

Book the treatment that takes longer just in case. But if you know what you’re having closer to the time, please do let us know so that you haven’t reserved a 1hr slot for a 30min treatment.

Question 6

I booked two treatments but only received confirmation for one.

Accepted Answer

Please contact us to make sure we have the right treatments booked in.

Question 7

Can I have my hands and feet done simultaneously?

Accepted Answer

If we have two technicians available at the same time, sure. Availability for double appointments are more likely when booked in advance.

Question 8

Can I make a group booking?

Accepted Answer

Of course! This is however subject to availability. We'd advise getting your head count and treatment choices in order so that we can do our best to arrange it for you.

Question 9

I've booked two treatments and have a gap in between the times. Is it possible to move it closer?

Accepted Answer

It's likely that we're already aware and working on moving it closer. We keep an eye on cancellations in order to make your appointments follow one after the other (this is not however, guaranteed). If the treatment times are staggered, please make sure you pay close attention to the times stated in each confirmation email and arrive at the earlier time.

Question 10

Is it possible to book in with a specific technician?

Accepted Answer

While you can select a specific technician, we may switch on occasion in order to help the salon catch up on timing. If you'd prefer to stick with a specific tech, please state so in the booking notes.

Question 11

My partner comes to you, is it possible to gift a treatment?

Accepted Answer

Of course. You can pay towards a pre-booked treatment but since the total can change on the day (due to add-ons), gift cards tend to work better.

Question 12

What is your cancellation policy?

Accepted Answer

To cancel or reschedule, please contact us at least 24 hours in advance. Cancellations (including reschedules) within 24 hours will incur a 50% fee of the booked treatment(s). Please note that if you do not show up to your appointment, there will be a full charge for all booked treatment(s). Read the full policy here.

FAQs